Our products go through strict quality control. If there are any defects, we will exchange the defective item for a new one.
– We offer exchanges for sizes of the same design
– If your size is unavailable, we will offer you a full refund
– We do not offer exchanges for sale items
We do not offer refunds and exchanges for international orders, but we will offer store credit. We apologize for the inconvenience.
Exchange item/s must be unworn, unstained, unwashed, unaltered and with tags attached. Upon receipt of returned item/s, we reserve the right to deny exchange/refund if the items do not meet the policy requirements.
Any item/s we receive that are worn, stained, washed, altered and without tags can be sent back to the sender at the sender’s own cost.
Please note that exchanges will only be accepted if they are made within 7 days of receiving your item.
Refunds will be made with the original mode of payment within 7-10 working days upon receiving item/s. Instructions will be provided once exchange/return item/s is/are received.
Any parcel returned after the prescribed time frame shall be refused and sent back to the sender.
The item/s must be returned to:
ALIA BASTAMAM
14, JALAN CHEMPENAI,
DAMANSARA HEIGHTS,
50490, KUALA LUMPUR, MALAYSIA
