Privacy Policy
Last updated: 16 January 2026
Alia Bastamam and AB Productions Sdn Bhd (1240939-W) (“we”, “our”, “us”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or shop at www.aliabastamam.com (the “Website”), purchase from us in-store or online, or otherwise interact with us.
Please read this Privacy Policy together with our Terms and Conditions.
Personal Data Protection
In accordance with the Personal Data Protection Act 2010 (“PDPA”), this Privacy Policy outlines how we collect and process personal data as a data user.
If you provide us with personal data relating to another individual (for example, a gift recipient), you confirm that you have obtained the necessary consent from that individual and that such disclosure complies with the PDPA.
What Personal Data Do We Collect?
We may collect and process the following categories of personal data:
Personal Information
- Name, age, gender
- National identification number or other identification details
- Information obtained via social media platforms where applicable
Contact & Delivery Information
- Telephone number and email address
- Billing address, shipping address, and delivery details
- Recipient details where different from the purchaser
Account Information
- Account ID and password
- Wishlist items, saved items, shopping cart contents
- Product reviews, registry information, and account preferences
Transaction & Payment Information
- Purchase details and transaction history
- Payment, refund, and order status information
Preferences
- Marketing preferences
- Product interests and shopping behaviour
- Account settings such as country, language, and currency
Technical & Usage Data
- Device identifiers, IP address, cookies, pixel tags, or similar technologies
- Website usage data such as pages viewed, products browsed, and referral links
Communications & Marketing
- Enquiries, feedback, and correspondence with us
- Preferences for receiving marketing communications
Audio, Visual & Security Data
- CCTV footage and photographic images captured in-store
- Voice recordings during customer service calls
Voluntary Information
- Survey responses and feedback
- Social media account details when you interact with us on platforms such as Instagram, Facebook, or TikTok
How We Use Your Personal Data
We use your personal data to:
- Process and fulfil ordersManage your account and customer relationship
- Send transactional communications, including order confirmations, delivery updates, and service-related notifications
- Provide customer support and respond to enquiries
- Improve our products, services, and website experience
- Send marketing communications where you have consented
- Comply with legal and regulatory obligations
Disclosure of Personal Data
Your personal data may be shared with trusted third parties, including:
- Courier and logistics partners
- Payment service providers
- IT, marketing, and analytics service providers
Where necessary for order fulfilment, payment processing, or service provision, your personal data may be transferred to, stored, or processed outside Malaysia. All such transfers are carried out in accordance with applicable data protection laws.All third parties are required to handle your personal data securely and only for authorised purposes.
Cookies & Similar Technologies
Our Website uses cookies and similar technologies to improve functionality, analyse usage, and enhance your browsing experience. You may manage or disable cookies through your browser settings, though this may affect certain features of the Website.
Data Security & Retention
We take reasonable measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Personal data is retained only for as long as necessary to fulfil its intended purpose or as required by applicable laws.
Your Rights
You may request to:
- Access your personal data
- Correct or update inaccurate or incomplete information
- Withdraw consent for marketing communications
You may opt out of marketing emails at any time by using the unsubscribe link included in our communications or by contacting us directly.
Requests can be made through the contact details provided on our Website.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the revised date indicated above.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please email us at contact@aliabastamam.com