Welcome towww.aliabastamam.com (the “Website”). These Terms & Conditions (“Terms”) govern your access to and use of our Website, as well as any purchases made online or in-store with Alia Bastamam and AB Productions Sdn Bhd (“we”, “our”, “us”).
By accessing this Website or placing an order with us, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website or services.
General We reserve the right to update or amend these Terms at any time. Any changes will take effect immediately upon posting on the Website. Continued use of the Website constitutes acceptance of the revised Terms.
Products & Availability All products displayed on the Website are subject to availability. We reserve the right to limit quantities, discontinue styles, or amend product details without prior notice. While we take care to ensure product descriptions, images, and colours are accurate, actual colours and finishes may vary slightly due to screen settings, lighting, or manufacturing processes.
Pricing All prices listed on the Website are in Malaysian Ringgit (MYR) unless stated otherwise and are exclusive of delivery charges, duties, or taxes unless specified. We reserve the right to amend prices at any time without prior notice. Prices confirmed at checkout will not be affected by subsequent price changes.
Orders & Payment An order is only confirmed once payment has been successfully processed and you have received an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, stock unavailability, or payment issues. If an order is cancelled, any payment received will be refunded accordingly.
Order Cancellations & Changes Once an order has been placed and payment confirmed, orders cannot be cancelled or modified. If you require assistance after placing an order, please contact us as soon as possible. While changes cannot be guaranteed, our team will advise where possible. In rare circumstances where we cancel an order from our end, you will be notified within three (3) working days with details on the next steps.
Deliveries Delivery timelines, fees, and shipping regions are outlined in our Deliveries page and form part of these Terms. While we work with trusted courier partners, delivery timelines are estimates only and may vary due to factors beyond our control, including customs clearance, peak periods, or unforeseen delays. Risk of loss or damage passes to the customer once the order has been dispatched.
International Orders For international orders, all import duties, taxes, and customs charges are the responsibility of the recipient and are not included in the product or delivery price. We are not responsible for delays, additional charges, or refused shipments resulting from customs procedures.
Returns & Exchanges Returns and exchanges are governed by our Returns & Exchanges policy, which forms part of these Terms. Please note that certain items may be non-returnable, including but not limited to bespoke, made-to-measure, bridal, sale items, or items marked as final sale.
Intellectual Property All content on this Website, including images, designs, text, logos, and graphics, is the property of Alia Bastamam and/or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any content without prior written permission.
Limitation of Liability To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss arising from the use of this Website or the purchase of our products. Nothing in these Terms limits liability where such limitation is prohibited by law.
Privacy Your personal data is handled in accordance with our Privacy Policy, which should be read together with these Terms.
Governing Law These Terms are governed by and construed in accordance with the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
Contact Us If you have any questions regarding these Terms & Conditions, please contact us at contact@aliabastamam.com
